This document sets out the conditions under which you may use this site and under which reservations are made at Hotel Topaz, Cap Aurora. By using the site you accept these terms.
Who operates the site
| Company name | TOPAZ - AURORA S.R.L. |
|---|---|
| Tax identification number (CUI) | 7634641 |
| Trade Register number | J13/2201/1995 |
| Registered office | 12A Gala Galaction Street, Cap Aurora resort, Mangalia, Constanța county, Romania |
| Place of business | 12A Gala Galaction Street, Cap Aurora, Mangalia, Constanța county, Romania |
| Phone | 0771 771 091 |
| office@hoteltopaz.ro |
Reservations
Reservations are made through the hotel online booking system, by phone or by email. The confirmation arrives by email, at the address given when booking, with all the details. Please check the names, dates, number of adults and children, the children ages, the room type and the meal plan.
Payment follows the conditions shown in the booking system for the rate you choose. We accept cash, bank transfer, bank card and Romanian holiday vouchers. A holiday card is accepted only if it is issued in the name of a guest staying at the hotel.
Rates are in Romanian lei and include VAT. The resort tax and other local taxes are paid separately at the front desk. The rate you booked at stays the same, even if Early Booking, Last Minute or Black Friday offers appear later.
Cancellation and changes
The conditions depend on the rate chosen when booking: non-refundable or flexible. Cancellations and changes must be requested in writing, by email to vanzari@hoteltopaz.ro, or by phone on 0771 771 091 with a follow up email. The date we receive the message is what counts.
| Rate | What happens |
|---|---|
| Non-refundable, including Early Booking, Last Minute and Black Friday | 100% of the stay value is charged, whenever the cancellation is made. The booking cannot be moved to other dates and is not refunded for medical or personal reasons either. |
| Flexible, at least 7 days before arrival | you can move the stay once, within the same year. The amount paid becomes a deposit for the new dates, at the rate and availability at that time. If the new dates cost more, you pay the difference. |
| Flexible, less than 7 days before, or no show | 100% of the stay value is charged. |
A booking that has already been moved cannot be changed again. If you do not arrive, 100% of the stay value is charged.
Amounts paid with holiday vouchers are not refunded. Any penalty is deducted from the voucher amount first, and anything above it from the rest of the payment. If the vouchers are worth more than the penalty, the difference can only be used for another stay at the hotel.
If you leave before the check-out date, the remaining nights are not refunded.
The 14 day right of withdrawal
Accommodation services provided for a specific date are exempt from the 14 day right of withdrawal under Romanian Government Ordinance 34/2014 on distance contracts. A reservation made for specific dates therefore cannot be withdrawn under that right, only cancelled under the conditions above.
Stay and hotel rules
Check-in from 17:00, check-out by 11:00. If you arrive earlier, we can only check you in if the room is ready. The front desk is open around the clock.
Late check-out is possible subject to availability, if you let the front desk know in advance, and costs 50 lei per hour.
At check-in we need an identity document for each adult and a birth certificate for each child. Without documents, the hotel cannot check you in.
If more guests arrive than booked, or the children ages differ from those declared, the difference for room and meals is paid at the front desk. No extra guests can stay above the room maximum capacity.
Included meals are served in the hotel restaurant, at the posted times, and food may not be taken out of the restaurant. A missed meal is not compensated.
Any damage caused in the hotel is paid for by whoever caused it. Any outstanding balance is paid at check-out.
Parking is free, subject to availability, and is not supervised. The hotel is not liable for items left in vehicles.
Site content
The texts, photographs and graphic elements on this site belong to the hotel or are used with the consent of their owners. They may not be reproduced without written consent.
Photographs are for presentation purposes. The look of rooms may differ between units of the same type.
Dispute resolution
If you have a complaint we could not settle directly, you may address the Romanian National Authority for Consumer Protection. Alternative dispute resolution (SAL) and the European online dispute resolution platform (SOL) are available to you.
Applicable law
These terms are governed by Romanian law. Any disputes are settled amicably and, failing agreement, by the competent Romanian courts.
